This page is to help you find answers to the most common questions you may have about shopping with Couchpotato, our products and service features. If your enquiry is not answered here, please email us at email@example.com
PAYMENT & CURRENCY
All our retail prices are shown in Hong Kong dollar (HKD). We accept Visa, MasterCard, American Express, Apple Pay, and PayPal.
All the shipping rates are weight-based and will be calculated upon checkout. We do not currently provide any alternative shipping methods other than those available at checkout.
Domestic - We use SF Express for all local deliveries within Hong Kong. Please note that as per SF Express' standard requirement, shipments delivered to residential addresses are subject to a HKD20 surcharge, and shipments delivered to remote areas are subject to a HKD30 surcharge, both of which will have to be paid by the receiver upon delivery.
For domestic orders above HKD5,000 delivery is free of charge.
Macau - We use registered mail by Hong Kong Post.
International - We use the Economy service provided by FedEx.
RETURNS & EXCHANGES
If for any reason you're dissatisfied with your purchase, we will gladly offer an exchange on all products returned to us within 7 days of your receipt, provided they are returned in their original packaging, in the same unopened and unused condition that you received them.
We regret that at this stage we are unable to:
- offer refund on returns,
- reimburse shipping costs for returning and exchanging items, or
- be responsible for returned items lost in post.
We highly recommend you use a tracked shipping service with insurance. Once your return is received and inspected, we will notify you via email and will be in touch again once your exchange order is ready for dispatch.
To proceed with an exchange, please email us at firstname.lastname@example.org and send your item(s) to: G/F, 94 Hollywood Road, Sheung Wan, Hong Kong.
In the unlikely event of having a wrong/ damaged/ missing item in your order, please contact us immediately and we will then advise on how to proceed.
TAXES & DUTIES
Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which Couchpotato cannot accept liability.